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[HK] Solving Complaint

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HANDLING COMPLAINT Dosen : Rudy Juanto S. ST. PAR STP SAHID JAKARTA KAMPUS SUDIRMAN Muhammad Rizky Adi Prasetyo 2017130050 Felicia Natania 2017130020 Eka Syahfitri 201713009 Gabriel Tora 20171300 . Problem :  The public area attendant are doing project on lift, it makes the lift is out of order at the moment. A guest come to you  and give  a complain. He said, “why it takes so long? I am going to my room quickly!” Solution : As a hoteliers. Keep it in mind if you meet guest complaint. First, your body language shows the guest that you want to help him out. Second, your face shows “it is my fault. And I want to fix it for you”, the most important thing are you are going to sorry for your fault.  Even it is not your fault, said sorry to him. “I am sorry sir, for the inconvenience… ” and give him a solution, eg “… maybe you can take another lift were located in… “ then tell the location of the lift.  If the guest keep angry at you. Listen to hi
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[FP] The example of A'la carte menu and D'hote menu

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Muhammad Rizky Adi Prasetyo 2017130050 D3PH Sudirman A'la carte Menu Ponorogo's Javanese Rawon Soup Ingredient : Sliced beef with rawon soup. Salty egg and small beans sprout,  fried tempeh and shrimp cracker.  Price : $ 6 ++/person Mie Aceh with Shrimp Ingredient : Sliced beef or seafood,  served with some kind of tempting and spicy curry soup.  Price : $ 5.5 ++/person D'hote Menu Price $9.85 ++/person Appetizer Rujak Bebeg Ingredient :   Smashed fruit with mango, papaya, apple,  pomado fruit, jambu, guava,  bengkuang, and spicy.  Main Course Pecel Ayam Ingredient : Fried chicken with pecel sauce and fried tofu.  Dessert Kue Putri Ingredient : Flour, Shaved coconut,  Sugar,  Pandan leaves. 
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